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We are deeply motivated to help you with any questions or concerns you may have about your order. You can reach us in a couple of ways:
Contact Us Page
We're available Mondays thru Sundays from 8 AM to 4 AM CST. Weekends and night times are a little slower.
Shipping & Returns
We ship anywhere in the United States. We offer free shipping for orders over $150.
US orders will be shipped via USPS, UPS or FedEx. Average transit times are 2-8 business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements while most of the packages will arrive on time. There may be circumstances and delays that our carriers may experience for this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Please allow extra time, a period of 3 to 5 business day for your order product to be processed. Customized orders allow processing time up to 14 days, which includes design and printing time. We process orders Monday – Saturday. Orders will be processed within the said period from the date of your purchase and shipped the next day after the processing day. Please note that we do not ship on Sundays.
All orders are print on demand and are handled and shipped out from Mesquite, Texas. If you do not receive a confirmation email within 3 business days from the day you completed your order, contact us and we will respond to you within 24 business hours.
Our goal is to make your return experience as easy and seamless as possible.
Customized Products are ineligible for return. If there is a quality issue with your customized humidor, you have up to 30 days to notify us after purchase and we will replace it with the same product or issue you a store credit in the amount of the humidor only.
We do our best to cover you when things don't go as planned. If you received an item that's damaged or defective, your return is eligible for free return shipping.
You may request the Return Label from our Customer Experience/Gratitude team at firstname.lastname@example.org.
If the return was due to our error (for instance, we accidentally sent the wrong product), we will accept full responsibility for all shipping costs related to the return and provide a USPS paid shipping label via email for order within the United States. Simply get in touch with the team at email@example.com to request your Return Label or your Store Credit Refund.
Refunds are issued in the form of store credits or to the original form of payment used for the purchase. Please note that it can take 3-10 business days for the payment to show on your account (depending on your financial institution or card issuer) after the refund has been processed.
Please keep in mind that refund requests due to shipping delays by our partner couriers (USPS, UPS, FedEx) may not be eligible for refunds. However, please be assured that not only do we work closely with our partner couriers to make sure that your order gets to your doorstep. Simply get in touch with us at firstname.lastname@example.org.
The acceptable Return and Refund reasons are as follows:
Damaged: The product is damaged in delivery.
Defective: The product does not function or is missing parts as described/shown on the site
Incorrect/Wrong Item: Not the product you ordered (e.g. wrong size, product, or color)
Please note that should your return request not fall under the above-mentioned reasons we will be happy to discuss.
We will need the following information